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Forum Discussion
Safari "not finding server"
Recently finding I can't open the Safari for Mac extension. Clicking on the 1Pass icon, I'm presented with "Safari can't find the server https://my.undefined/signin?auth-only=1." What's the fix? A...
1P_Dave
Moderator
ModeratorHello kenp! 👋
I'm sorry that you're running into trouble when signing into 1Password. Just to clarify, are you clicking on the 1Password extension icon in Safari's toolbar? Or are you clicking on a bookmark in Safari's Bookmarks Bar? You can see the difference below:
Can you also tell me if you're able to sign in to your 1Password account using this direct link: 1Password.com.
-Dave
I'm using the extension icon, the same method I've used successfully in the past.
- 1P_Dave
Hmm that's definitely strange. Can you tell me if you're able to sign in using this link: 1Password.com. This will tell me if the issue affects the account as a whole or just the extension in Safari.
Can you also post a screenshot of what you see when you see the unverified message? Please make sure that the entire error message is in the screenshot along with Safari's address bar.
-Dave
Here's the screenshot. I'm presented the same page whether I try the extension or the 1Password.com link you suggested.
- 1P_Dave
I'm sorry that you're still seeing the issue. Please try clearing the browser history/cache in your browser and turning off any VPNs that you might be using. If you still see the same issue then I'd like to request a console log from your end: Save a console log in your browser
Please attach the console log to an email sent to support@1Password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/safari-not-finding-server/151886
- Your username: kenp
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
