Forum Discussion

kenp's avatar
kenp
New Contributor
11 months ago

Safari "not finding server"

Recently finding I can't open the Safari for Mac extension.  Clicking on the 1Pass icon, I'm presented with "Safari can't find the server https://my.undefined/signin?auth-only=1."  What's the fix?  A...
browser extension
macos
kenp's avatar
kenp
New Contributor
10 months ago

FYI, I have no problem accessing the site and my account via my iPhone app.

kenp's avatar
kenp
New Contributor
10 months ago

Also, was successful logging in using my MacBook Pro with the Avast browser but not with Firefox.  Get screenshot below each time I enter my normal sign in email.

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    kenp 

    I'm sorry that you're still unable to sign in. Please try clearing the browser history/cache in your browser and turning off any VPNs that you might be using. If you still see the same issue then I'd like to request a console log from your end: Save a console log in your browser

    Please attach the console log to an email sent to support@1Password.com 

    With your email please include: 

    • A link to this thread: https://www.1password.community/discussions/1password/safari-not-finding-server/151886
    • Your username: kenp


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    • kenp's avatar
      kenp
      New Contributor
      10 months ago

      Support ticket ID is GNT-84112-914