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PureJonathan's avatar
PureJonathan
New Contributor
2 years ago

Safari on iOS opens new tab to ask for the 1Password

When I tap on the little 1Password icon in the username field on Safari iOS to unlock 1Password on any website, a new tab is opened asking me to „Open this site in 1Password?“. And than the 1Password...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello PureJonathan! 👋

I'm sorry that you're seeing an expected message when using 1Password for Safari. It looks like 1Password for Safari is having trouble authenticating. Please try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

Then try to fill a login. Does this resolve the issue or do you see the same message? I look forward to hearing from you.

-Dave