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ourstanley
New Contributor
7 months ago

Safari on iOS won’t update password

When I’m resetting a password on a website and 1Password recognizes that I’m doing that it gives me a pop up asking whether I want to update an existing record or create a new one - but it doesn’t re...
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1P_Dave
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7 months ago
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Hello ourstanley! 👋

I'm sorry that you're running into problems when changing a password for a website. So that I can better understand the situation can you tell me the following:

  1. Are you able to still reproduce the issue?
  2. Does this happen on multiple websites? Or just one?
  3. Can you provide the website address of one of the affected websites?

-Dave

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on iOS won’t update password","id":"message:108500","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:108500","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:16220"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:108500"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:108500"},"body@stripHtml({\"truncateLength\":200})":" When I’m resetting a password on a website and 1Password recognizes that I’m doing that it gives me a pop up asking whether I want to update an existing record or create a new one - but it doesn’t re...","body@stringLength":"575","rawBody":"

When I’m resetting a password on a website and 1Password recognizes that I’m doing that it gives me a pop up asking whether I want to update an existing record or create a new one - but it doesn’t respond when I select the Update option. This has happened 2-3 times now, most recently tonight, and I had done a complete reset and reinstall of my iOS last week, so I know that everything is up to date.

\n\n
\n\n

1Password Version: 18.10.56
\nExtension Version: 18.10.56.28
\nOS Version: iOs 18.2
\nBrowser: Safari

\n","kudosSumWeight":1,"postTime":"2024-12-31T17:01:15.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108500_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":50},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

When I’m resetting a password on a website and 1Password recognizes that I’m doing that it gives me a pop up asking whether I want to update an existing record or create a new one - but it doesn’t respond when I select the Update option. This has happened 2-3 times now, most recently tonight, and I had done a complete reset and reinstall of my iOS last week, so I know that everything is up to date.

\n\n
\n\n

1Password Version: 18.10.56
\nExtension Version: 18.10.56.28
\nOS Version: iOs 18.2
\nBrowser: Safari

"},"Conversation:conversation:108500":{"__typename":"Conversation","id":"conversation:108500","solved":false,"topic":{"__ref":"ForumTopicMessage:message:108500"},"lastPostingActivityTime":"2025-01-13T13:16:52.000-08:00","lastPostTime":"2025-01-13T13:16:52.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:108500":{"__typename":"ModerationData","id":"moderation_data:108500","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:108500_1":{"__typename":"Revision","id":"revision:108500_1","lastEditTime":"2024-12-31T17:01:15.000-08:00"},"ForumReplyMessage:message:108501":{"__typename":"ForumReplyMessage","id":"message:108501","conversation":{"__ref":"Conversation:conversation:108500"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:108500/message:108501","revisionNum":1,"uid":108501,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari on iOS won’t update password","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:108501"},"parent":{"__ref":"ForumTopicMessage:message:108500"},"body":"

Hello ourstanley! 👋

\n\n

I'm sorry that you're running into problems when changing a password for a website. So that I can better understand the situation can you tell me the following:

\n\n
    \n
  1. Are you able to still reproduce the issue?
    2. \n
  2. Does this happen on multiple websites? Or just one?
    3. \n
  3. Can you provide the website address of one of the affected websites?
    4. \n
\n\n

-Dave

","body@stringLength":"607","rawBody":"

Hello ! 👋

\n\n

I'm sorry that you're running into problems when changing a password for a website. So that I can better understand the situation can you tell me the following:

\n\n
    \n
  1. Are you able to still reproduce the issue?
    2. \n
  2. Does this happen on multiple websites? Or just one?
    3. \n
  3. Can you provide the website address of one of the affected websites?
    4. \n
\n\n

-Dave

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