Forum Discussion

ourstanley's avatar
ourstanley
New Contributor
12 months ago

Safari on iOS won’t update password

When I’m resetting a password on a website and 1Password recognizes that I’m doing that it gives me a pop up asking whether I want to update an existing record or create a new one - but it doesn’t re...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

ourstanley

Thank you for the description of the issue and for providing the address of the website that you encountered the issue on. Try the following steps:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the page settings icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

Then try to save a login again. Do you see the same issue?

-Dave