Forum Discussion

Former Member's avatar
Former Member
4 years ago

Safari reauthorization period doesn’t work

I recently changed to a new phone and set safari reauthorization to two weeks but i need to type in the master password daily. What am i doing wrong? It worked fine before changing the device. Please...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

@Kabaye

I'm sorry for the delay in responding. As mentioned in my post above, you can send the diagnostics report to support+forum@1password.com. Sending the report to support@1Password.com also works. One of my colleagues will investigate further over email after looking at the diagnostics report but I'm happy to hear that reinstalling the app resolved the issue.

I've removed your image from your post since it contained your email address and I wasn't sure if you wanted that exposed on a public forum. 🙂

-Dave