Forum Discussion

Former Member

3 years ago

Unable to upgrade or fresh install

I had 1P8 installed and for over 2 months it kept failing to update so I uninstalled it, deleted the %LOCALAPPDATA%\1Password folder and restarted my computer.

Then I downloaded the latest version from https://my.1password.com/apps and tried installing it. Same error:

I am on my work PC with McAfee installed and no access to control it. However it's up-to-date, never had this issue before and I have access to McAfee logs and I cannot find anything that would indicate McAfee blocking the installation.

No matter how many times I try I get the same logs (with completely new %LOCALAPPDATA%\1Password folder recreated on each attempt):

[2022-12-08 16:41:55.146153 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:602: Setup logs path set to : C:\Users\redacted\AppData\Local\1Password\logs\setup [2022-12-08 16:41:55.148793 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'en-US' [2022-12-08 16:41:55.148851 +02:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for EN_US based on detected locale en-US [2022-12-08 16:42:34.367519 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:516: Starting fresh install to 80910043 [2022-12-08 16:42:34.551483 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:288: Copying files to C:\Users\redacted\AppData\Local\1Password\update [2022-12-08 16:42:34.552597 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\redacted\AppData\Local\1Password\update\8 [2022-12-08 16:42:36.640174 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:292: Renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous [2022-12-08 16:42:36.640208 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous [2022-12-08 16:42:36.804384 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous [2022-12-08 16:42:36.804726 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:300: Renaming C:\Users\redacted\AppData\Local\1Password\update to C:\Users\redacted\AppData\Local\1Password\app [2022-12-08 16:42:36.804759 +02:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\redacted\AppData\Local\1Password\update to C:\Users\redacted\AppData\Local\1Password\app [2022-12-08 16:42:36.806648 +02:00] ERROR [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:54: failed to rollback rename of C:\Users\redacted\AppData\Local\1Password\app to C:\Users\redacted\AppData\Local\1Password\previous. Error: The system cannot find the file specified. (os error 2) [2022-12-08 16:42:37.117185 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:169: failed to move app files. Error: Io(PermissionDenied) [2022-12-08 16:42:38.711589 +02:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:374: starting C:\Users\redacted\AppData\Local\1Password\app\8\1Password.exe [2022-12-08 16:42:38.712181 +02:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3)

1Password Version: 8.9.10
Extension Version: Not Provided
OS Version: Windows
Browser:_ Not Provided

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In the new Safari Web Extension Shift-Cmd-L locks the vault. This overrides the default shortcut for Safari’s “Show Sidebar”/“Hide Sidebar” command, which is one of my most-used Safari shortcuts. At first I figured the shortcut was managed by the core 1Password 8 app, but if I disable the Safari extension the sidebar shortcut works again.

\n\n

This shortcut needs to be customizable, and the default should probably be changed, at least for the Safari variant of the extension — a Safari extension shouldn’t globally override a core Safari keyboard shortcut.

\n\n

1Password Version: 8.2.0-56.BETA
\nExtension Version: 2.0.6
\nOS Version: 11.5.2

","body@stringLength":"707","rawBody":"

\n\n

1Password Version: 8.2.0-56.BETA
\nExtension Version: 2.0.6
\nOS Version: 11.5.2

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Safari Web Extension lock shortcut overrides Safari’s “[Show/Hide] Sidebar” shortcut","moderationData":{"__ref":"ModerationData:moderation_data:128590"},"body":"

👋 Hello! I ran into the same difficulty. I tried clearing the shortcut in 1Password’s preferences and changing it to an alternative keystroke. In both cases, the Safari extension’s lock/unlock behavior stays bound to ⌘+⇧+L, and 1Password eats it before Safari can respond.

\n\n

My temporary solution was to set Safari-specific shortcuts, bound to ⌃+⇧+L, in System Preferences. Not the end of the world. Is there a better fix?

\n\n

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@ghslp

\n\n

I see you sent us a message. I'll be replying there shortly. Thanks for trying the early access.

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/discussions/1password/unable-to-upgrade-or-fresh-install/147490