Safari: Why am I asked to unlock when locking is set to NEVER in Preferences?

Thanks.

ref: RRX-57817-735

Sent

lysander

That's a new one I have not seen. Would you be able to send us a diagnostic report?

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Click Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: lysander

• A link to this thread: https://1password.community/discussion/133432/safari-why-am-i-asked-to-unlock-when-locking-is-set-to-never-in-preferences

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

After clearing the Apple Watch checkbox it is not locking all the time.

Hi lysander, does this happen if you restart your computer? Are you being asked to unlock the app or is it only the extension? Does the extension lock up even though the app is unlocked? Please let us know.