If anyone else stumbles on this thread, support said they're aware of this issue and some users have told them its working in Firefox, but not Chrome. With no ETA on a potential fix.
Hello, passwordsbeegon. Thank you for writing in. I am sorry about the issue you are running into.
So that I can take a closer look at the issue you are experiencing, Iād like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:
A link to this thread: https://1password.community/discussion/148476
Your forum username: passwordsbeegone
A browser console log: https://support.1password.com/cs/browser-console/
A video of the issue. If the file is too large to attach, let us know, and we can send you a secure upload link.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!
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Anyone else run into issues recently with Salesforce using a passkey from 1Password?
\n\n
I had a passkey registered as a security key in Salesforce, but it also worked as a built in authenticator.
\n\n
A few days ago I started to get an \"undefined error\" when trying to use it or register a new passkey.
\n\n
Salesforce won't try to fix it, as they say they only support built in authenticators like Windows or Mac, or security keys like yubi keys.
\n\n
I did try to register using a passkey native to windows and it works fine, so I'm wondering if this is a change on the 1Password side.
\n\n
I have a video of the issue, but I don't want to share it on an open forum because it has my email address.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: 8.10.46.26 \nOS Version: Windows 11 \nBrowser: Chrome
","body@stringLength":"895","rawBody":"
Anyone else run into issues recently with Salesforce using a passkey from 1Password?
\n\n
I had a passkey registered as a security key in Salesforce, but it also worked as a built in authenticator.
\n\n
A few days ago I started to get an \"undefined error\" when trying to use it or register a new passkey.
\n\n
Salesforce won't try to fix it, as they say they only support built in authenticators like Windows or Mac, or security keys like yubi keys.
\n\n
I did try to register using a passkey native to windows and it works fine, so I'm wondering if this is a change on the 1Password side.
\n\n
I have a video of the issue, but I don't want to share it on an open forum because it has my email address.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: 8.10.46.26 \nOS Version: Windows 11 \nBrowser: Chrome
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If anyone else stumbles on this thread, support said they're aware of this issue and some users have told them its working in Firefox, but not Chrome. With no ETA on a potential fix.
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Hello, passwordsbeegon. Thank you for writing in. I am sorry about the issue you are running into.
\n\n
So that I can take a closer look at the issue you are experiencing, Iād like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:
\n\n
\n
A link to this thread: https://1password.community/discussion/148476
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Your forum username: passwordsbeegone
\n
A browser console log: https://support.1password.com/cs/browser-console/
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A video of the issue. If the file is too large to attach, let us know, and we can send you a secure upload link.
\n
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!
\n\n
-Evon
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