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Mapleman's avatar
Mapleman
New Contributor
5 months ago

Sign in into Outlook - Passkey doesn't work anymore

Hello,

I used to login to Outlook mail website with the Passkey without problems, but lately refuses to do.

The website pushes me to scan a QR to login, OK it does, but Passkeys doesn't work anymore?.

I'm sending some screenshots of the messages that is shown.

Anything I should do to fix the login process?.
Help or any other ideas is welcome.

Thanks

Images included:

 

Used to click on the first option and then the Passkey was recognized

 

If I choose the Other ways to sign in, then appears a QR

 

discussion

4 Replies

  • MarkTheDaemon's avatar
    MarkTheDaemon
    New Contributor
    5 months ago

    Having a similar issue, Passkeys not working for any sites with Edge extension. Chrome seems to be okay here.

  • Dunecat's avatar
    Dunecat
    Dedicated Contributor
    5 months ago

    Passkeys aren't working on Google sites anymore, either. This is a brand new issue. Call it a sev1

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    5 months ago

    Mapleman 

     

    Do you have 1Password installed in this browser? Are you prompted for other sites that you may have that use passkeys? Currently it looks as if no passkey is found. This could be from a configuration change. e.g. disabling a vault or disallowing 1Password the ability to provide a passkey. Do you recall making any changes like that?

    • Mapleman's avatar
      Mapleman
      New Contributor
      5 months ago

      Hi,
      Thanks for your reply.
      Yes, I have the add on installed in Firefox, updated today the last version (program+add on) sometimes the login process goes without problems, some days I have to use 2 Factor Authentication method.

      I deleted all MS data and start from scratch but have the same results.