Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
"Save Login" not working
I use 1Password on Mac, Windows and iOS, and have recently been seeing the same issue across platforms. Well, for sure on Safari on macOS and iPadOS.
When I create a new login to a website, or modify a password for an existing website, I get a pop-up from 1Password offering to save the login. There is a Save button at the bottom, it says "Update" but no matter how much I click it, nothing happens, and nothing is saved. There is an Edit button near the top of the dialog that if clicked, ends up CLOSING the popup. Whatever I do, the newly generated password (generated by 1Password) does NOT get saved.
What ends up happening is that I have to go back to that site, tell them I FORGOT my password, do a password reset, and use the 1Password standalone app to create a login site, create a new password for that site (second password in just minutes), and then paste it into the web form to do the password reset.
I am running 1Password for Safari
Thanks in advance
- 1P_Dave
Moderator
Hello bradlanphear! 👋
I'm sorry that you're unable to save or edit passwords using 1Password for Safari. So that I can investigate further, I'd like to ask you to reproduce the issue again and create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/148719/save-login-not-working - Your forum username:
bradlanphear
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- A link to this thread:
PWD-67222-811
- 1P_Dave
Thank you for posting the Support ID. I confirm that your diagnostics report has made it to the right team and one of my colleagues will reach out to you soon via email. Please continue the conversation there.
-Dave
ref: PWD-67222-811
I have exactly the same problem. Is there a solution?
I see the instructions above but do not see how to generate the "diagnostics report." And don't know if I can generate the problem again after I get your answer.
- 1P_Dave
I'm sorry that you're seeing the same issue. You can generate a diagnostics report using the steps in this guide: https://support.1password.com/diagnostics/#in-the-1password-browser-extension
Then attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/723326/#Comment_723326
- Your forum username:
MRubenzahl - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
