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Anonymous's avatar
Anonymous
2 years ago

Save Password (History) Issue

I recently updated from 1Password 7 to 1Password Subscription Plan. All the data moved successfully and I started using the new version. On the first site where my password expired and I had to chang...
windows
Anonymous's avatar
Anonymous
2 years ago

Let me clarify again in case I wasn't clear earlier. I am using 1Password since 2014 so I know very well where history is available.

  1. I moved to the 1Password subscription plan.
  2. Using the 1Password extension, I tried updating one of my saved site's passwords.
  3. The site did not accept my new password, so I had to try again.
  4. When I tried again, I also had to input my old password which to my surprise wasn't accepted. The reason was the 1Password immediately saved the new password that I entered. When I tried looking at history, I was shocked my last password was no longer there. I had old standalone vault so the previous password was still available to me which I used to try again.
  5. This process was repeated 2-3 times as this particular website wasn't accepting combination of letters that I was inputting. Every time a new password was saved within 1Password.
  6. The issue here is the missing password prior to my latest password as well as the 2-3 passwords that I tried in between and were saved in 1Password. They are missing on 1Password.com account (though was reflecting immediately), the standalone vault (no longer getting updated), and the 1Password account on the Windows app.
  7. My issue is if password history is not retained, that would be a shocker and problematic. How can password history go missing? Is there bugs in the system or something else, I am worried about using 1Password for any new updates.

Let me know as a matter of urgency.

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All the data moved successfully and I started using the new version. On the first site where my password expired and I had to chang...","body@stringLength":"1392","rawBody":"

I recently updated from 1Password 7 to 1Password Subscription Plan. All the data moved successfully and I started using the new version. On the first site where my password expired and I had to change my password, I was able to save and update the previously saved password with a new one on 1password using the browser extension. For some reason, the new password wasn't accepted by the site, so I had to use a new combination fulfilling the criteria of password selection. I was able to successfully set a new password on this particular website after 2-3 attempts as there were no clear instructions about password combinations. What was shocking was the original password (at the migration from 1Password 7 to 1Password Membership Subscription) as well as the 2-3 passwords I had saved while doing this were not there in 1Password Subscription Plan. Since I still had the old vault on my desktop, I was able to get the old password from the past to reset the new password. Is this how it works on the membership plan? I am worried that if I update any existing one again, I will lose my original password. Can someone give me some insight or if there is some bug, the 1Password team needs to look into this.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

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