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Forum Discussion
Scanning QR code Fails
I'm trying to active 2FA from Cisco Duo. I think it's an iframe in the browser. I've tried everything in the app to scan the QR code and it doesn't detect it. This isn't the first time. I'm wondering...
1P_Dave
Moderator
ModeratorHello bradleyrobertson! 👋
I'm sorry that you weren't able to scan a QR code. 1Password only supports two-factor authentication that corresponds to the TOTP standard. If the QR code doesn't contain a TOTP secret, but is meant for a different purpose, then 1Password won't be able to scan it.
If you are trying to scan a QR code using the 1Password desktop app and that doesn't work then you can try the browser extension instead: Use 1Password as an authenticator for sites with two-factor authentication
As requested, I'll close this thread. If you do run into trouble with any other 2FA QR codes then don't hesitate to open a new thread to report the issue. 🙂
-Dave
