Forum Discussion

Glanni's avatar
Glanni
New Contributor
2 years ago

Scrolling problem in Firefox

When I use the browser extension for FF, scrolling through all of my logins using the Apple trackpad is not working properly. Sometimes when I launch the browser extension, I am only able to scroll through the first few logins; continued scrolling takes me back to the top of the list in an endless loop. Any ideas?

1Password Version: 8.10.26
Extension Version: 2.17.0
OS Version: macOS Ventura 13.6.4
Browser: Firefox 123.0

browser extension

1 Reply

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello Glanni, thank you for reaching out.

    I'm sorry to hear about the trouble you're having with 1Password in the browser. I've done some testing on my end but haven't been able to recreate the same behaviour. I've tried testing this using the stable and beta version of 1Password in the browser for Firefox.

    I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/144571
    • Your forum username: Glanni
    • A screen recording of the issue: https://support.apple.com/en-ca/guide/quicktime-player/qtp97b08e666/mac. Please do not share any sensitive information in the recording or in this forum post. If the file is too large, we can share a secure upload link via email so you can upload the file there.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    We look forward to assisting you further.

    -Evon