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Forum Discussion

drekula's avatar
drekula
Occasional Contributor
8 months ago

Search has lag and is unusable

Search has significant lag to the point of being unusable.


1Password Version: 8.10.36.035 beta
Extension Version: Not Provided
OS Version: Android 14 AP2A.240705.004
Browser: Not Provided

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello, drekula. Thank you for writing in. I'm sorry about the issue you are running into with 1Password on Android.

    So that the team can take a closer look at the issue you're experiencing, I'd like to ask you to create a diagnostics report from your Android device:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email, please include the following:

    Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I’ll be able to locate your message and make sure it’s gotten to the right place. Thank you!

    -Evon

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Thank you, drekula. I've located your support ticket, and we will get in touch with you as soon as possible about this issue. Let's continue the conversation there, I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: THQ-55635-638