Forum Discussion

cipri_tom's avatar
cipri_tom
New Contributor
4 years ago

Second password field is randomly skipped

Hi,

I am trying to log in on a company website. It asks for 2 passwords (complicated history). 1Password always fills the second one, but the first field is sometimes skipped. After insisting with the "Fill" keyboard shortcut (Cmd + ), it will eventually fill the first field too. But it's super random. I'm not sure what triggers the completion. I watched the page source and nothing seems to be changing between the time when it fills the bottom field, and the time it fills the top one.

Browser is Firefox.
Here is a video of it in action. You can hear when I press the Cmd+\ shortcut: https://vimeo.com/644310475

1Password Version: 7.9.1
Extension Version: 4.7.5.90
OS Version: 11.06

browser extension

5 Replies

  • Anonymous's avatar
    Anonymous
    4 years ago

    cipri_tom:

    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: JSU-11985-644

  • cipri_tom's avatar
    cipri_tom
    New Contributor
    4 years ago

    @ag_ana
    Nop. the manual solution doesn't seem to work because the form has 2 password fields, while 1P interface only allows for one.

    I've sent an email. Got the response saying it was connected to this thread, but here is the reference anyway: [#JSU-11985-644]

    Many thanks !

  • Anonymous's avatar
    Anonymous
    4 years ago

    cipri_tom:

    Thank you! If the manual method does not help, please feel free to send us the URL via email at mailto:support+forum@agilebits.com, and we can take a look over there :)

    After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • cipri_tom's avatar
    cipri_tom
    New Contributor
    4 years ago

    Hi @ag_ana !
    I'll be happy to provide it to you in private, if that's possible.

    I'll also try the manual route. Thanks !

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi cipri_tom!

    Is there any way we could get a URL to the website, so we can test it too? If not, one thing you could try is to save a new login in the browser, and see if the new one works:

    https://support.1password.com/cs/save-login-manually/