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manitobamike
3 months agoNew Contributor
Secret key not being recognized.
Secret key is not being recognized. I'm trying to setup 1password on a new machine, entering all the information from my emergency kit.
3 Replies
- tonia22Occasional Contributor
I do have recovery codes that I generated but I don't think I ever used them. I can try using the recovery code and see if it will work but I think it already failed.
- tonia22Occasional Contributor
I have been having this same problem with signing on to a new computer. I am not sure if it is the secret key. I can sign on to a old computer right next to the new computer. The new computer keeps saying something is wrong that I entered. I have tried multiple times over months. I want to discard the old computer and I don't want to keep having to use my cell phone. I am typing the secret key in from the original sheet I printed out on 3/20/2023. What should I do?
- AJCxZ0Silver Expert
Are you copying the Secret Key from the Emergency Kit PDF or elsewhere and pasting it into the form, reading and typing it, or using some other method?