Forum Discussion

waddupcase's avatar
waddupcase
New Contributor
3 hours ago

Seeing "Offline. Changes won't appear on your other devices until Password reconnects."

I am seeing this error when trying to look at an attachment: "Offline. Changes won't appear on your other devices until Password reconnects." Nothing is different on my side though. I've tried sign...
1password.com
macos
waddupcase's avatar
waddupcase
New Contributor
3 hours ago

Some sort of outage is currently preventing me from downloading attachments - ideally all attachments would be available locally, by default, all the time.

Could you consider making this the default behavior?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 hour ago

Thank you for the feedback! The 1Password app caches files on your device when you view them but I can see how enforcing that all files are cached locally would be useful and I've filed a feature request on your behalf. 

-Dave

CFP-19380

  • waddupcase's avatar
    waddupcase
    New Contributor
    1 hour ago

    Thanks Dave, I appreciate it. I needed those files at the exact moment that your outage happened, and a few things come to mind:

    1. The error message did not communicate what was actually going on - it made it seem like it was an issue on my side, and I spent a bunch of time trying to debug it - ideally this error message would be more accurate, and would direct users to the Status Page and show if any active incidents are relevant to the error.
    2. All attachments should be available locally, cached, by default (at least on Desktop apps). The cloud side should simply be there for backup and sync.

    Thanks for listening, I appreciate your engagement here!