Forum Discussion

iridium9's avatar
iridium9
New Contributor
5 hours ago

Selected collection resets to Account level (1P 8.12.8 for iOS)

Hi, I’m experiencing a bug where the collection in the main app view (not the Autofill selection, that’s a separate bug) resets to Account level when returning to the app under some circumstances. I...
ios
iridium9's avatar
iridium9
New Contributor
2 hours ago

1P_Gem​ The bug happens if I leave 1Password and return maybe 5–10 minutes later.

I found a case where it does NOT happen: I leave 1Password, lock my iPhone, unlock iPhone and immediately return to 1Password. The selected collection is then preserved. So maybe the bug has something to do with 1Password being ejected from RAM.

Additional info: my two iPhones are running iOS 26.4 and iOS 18.7.7, respectively.

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 hours ago

Hi iridium9​, thanks for these details!

I'd like to have my colleagues take a closer look at this. Could you to reproduce the issue on one of your devices, and then create and share a 1Password diagnostics report:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/selected-collection-resets-to-account-level-1p-8-12-8-for-ios/169123
  • Your forum username: iridium9

 

You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!