Forum Discussion

shoemaker's avatar
shoemaker
New Contributor
1 month ago
Solved

Session expired for tab

After successfully using the browser extension for Safari to log into a site, there will be a lingering pop-up from 1Password with the message "Session expired for tab". I can't find this error messa...
browser extension
macos
  • shoemaker's avatar
    shoemaker
    28 days ago

    The solution to this problem is to completely uninstall and reinstall 1Password. I performed these steps on both machines with this issue, problem resolved. 

    https://support.1password.com/uninstall-1password/?mac

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
1 month ago

Hi shoemaker​, welcome to the Community!

To help me better understand the situation, could you answer the questions below for me:

  • What exact steps do you take when using 1Password to fill your information?
  • Are you seeing this behaviour on all websites, or only on specific ones? If it is a specific one could you share an example URL with me?
  • Do you use the 1Password desktop app alongside the Safari extension, and if so, is the app running (either open or in the background) and unlocked at the time this happens?

 

Looking forward to hearing from you!

shoemaker's avatar
shoemaker
New Contributor
1 month ago

What exact steps do you take when using 1Password to fill your information?

I typically use the keyboard shortcut to populate credentials. 

Are you seeing this behaviour on all websites, or only on specific ones? If it is a specific one could you share an example URL with me?

The behavior is not consistent. It seemed like every site before I followed the steps to reinstall the extension. But seems infrequent now. I just got it logging into statefarm.com. 

Do you use the 1Password desktop app alongside the Safari extension, and if so, is the app running (either open or in the background) and unlocked at the time this happens?

The 1Password app is always running on my desktop, the menu bar icon is visible and 1Password is an app that starts on login to my Mac. 

 

 

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi shoemaker​, thanks for getting back to me!

    The next time the issue occurs, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/session-expired-for-tab/169082
    • Your forum username: shoemaker

     

    You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!