Forum Discussion

47beideman's avatar
47beideman
Frequent Contributor
3 years ago

"set up an email app"

I'm attempting to send a diagnostic report on a couple "unable to sync off line items" problems. When I try to send I get the setup an email app. I have an email app set up on the iPad. What's t...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello 47beideman! 👋

I'm sorry to hear that you're having trouble generating the diagnostics report. Do you have your email account setup in the Apple Mail app on your iPad? 1Password 8 uses the Apple Mail app (not a third-party mail app) to send the diagnostics report.

Can you setup your email account in Apple's Mail app on your iPad and then try to generate a diagnostics report again: Add an email account to your iPhone, iPad, or iPod touch - Apple Support (CA)

-Dave