Forum Discussion

47beideman's avatar
47beideman
Frequent Contributor
2 years ago

"set up an email app"

I'm attempting to send a diagnostic report on a couple "unable to sync off line items" problems. When I try to send I get the setup an email app. I have an email app set up on the iPad. What's t...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello 47beideman! đŸ‘‹

I'm sorry to hear that you're having trouble generating the diagnostics report. Do you have your email account setup in the Apple Mail app on your iPad? 1Password 8 uses the Apple Mail app (not a third-party mail app) to send the diagnostics report.

Can you setup your email account in Apple's Mail app on your iPad and then try to generate a diagnostics report again: Add an email account to your iPhone, iPad, or iPod touch - Apple Support (CA)

-Dave