Forum Discussion

Fooligan's avatar
Fooligan
Dedicated Contributor
2 years ago

Setting Up A Passkey At CVS

I tried setting up a Passkey on the CVS website using 1Password, but there is an error that says Try Again . This behavior is the same in Safari and Chrome. 1Password Version: 1Passwo...
browser extension
EnerJi's avatar
EnerJi
Dedicated Contributor
14 days ago

This is a very old thread so hopefully no one minds the bump, but I am experiencing the exact same issue almost two years later. After running into the issue I restarted 1password, updated 1password and chrome, yet the issue persists.

  • 1Password for Mac 8.10.74 (81074021)
  • 1Password browser extension version 8.10.72.27
    81072027, on STABLE channel
  • Chrome is up to date
    Version 136.0.7103.49 (Official Build) (x86_64)

 

Side note - had a heck of time getting this comment published. Kept receiving the below popup:

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 days ago

    EnerJi​ 

    I'm sorry that you're running into issues with passkeys on CVS.com. One of my colleagues tested and it looks like CVS.com is currently incompatible with third-party passkey managers like 1Password except when you first save your passkey using Safari on an iPhone. If you have an iPhone try these steps: 

    1. On your iOS device, using Safari, go to CVS.com and sign in.
    2. When prompted, save a passkey using 1Password and follow the on-screen instructions.

     

    Side note - had a heck of time getting this comment published. Kept receiving the below popup:

    I'm sorry that you ran into trouble when posting. Did you have HTML tags or code in your post? How did you eventually resolve the issue? 

    -Dave

    • EnerJi's avatar
      EnerJi
      Dedicated Contributor
      10 days ago

      I'm sorry that you ran into trouble when posting. Did you have HTML tags or code in your post? How did you eventually resolve the issue? 

      No HTML tags unless they accidentally got inserted when I copied and pasted my browser and 1password version information. I don't recall exactly what I did to make it go through - I refreshed the page a few times and copied and pasted as "plain text" and maybe closed the tab and created a new one and finally I noticed my comment had posted.

      If you have an iPhone try these steps:

      Unfortunately I use a Pixel / Android phone.

      Is this a CVS issue to fix or something that 1Password has to fix? Or maybe both? If it's the same issue that the thread starter reported it's been ongoing for about two years, which is quite a long time...

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        7 days ago

        EnerJi​ 

        Thanks for the reply. If you run into the HTML message again when posting then please send an email to community@1Password.com or create a new dedicated thread in our Lounge section so that our community team can look into this further. 

        > Is this a CVS issue to fix or something that 1Password has to fix? Or maybe both? If it's the same issue that the thread starter reported it's been ongoing for about two years, which is quite a long time...

        Our development team has an internal issue filed for this and it looks like fixes were shipped in the past but I can confirm that I see the same issue on my end today. I've updated the internal work item so that our developers are aware and can investigate further.

        -Dave

        #22788