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Forum Discussion
sashk
2 years agoOccasional Contributor
Settings were reset and Touch ID isn't working
When I thought 1Password couldn't become more problematic, it found a new way to surprise me. Few days ago, while troubleshooting why "Unlock with Apple Watch" suddenly stopped working, 1Password dec...
1P_Dave
Moderator
2 years agoHello sashk! 👋
I'm sorry that you're running into a few different issues with 1Password on your Mac. I'm glad that you were able to open the app's Settings window. So that I can investigate the Touch ID and settings issue further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147490/settings-were-reset-and-touch-id-isnt-working/p1?new=1
- Your forum username:
sashk - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave