Forum Discussion

jimger's avatar
jimger
Dedicated Contributor
3 years ago

Show message when u can't timesync

Hi, I had an issue today where the totp passwords were wrong. I also had my mobile next to laptop and was seeing that for same keys they had different passwords being generated. So I assumed the issu...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello jimger,

Thank you for your message. DenalB is correct here (thanks for the assist). This is based on the OS' current time. As much as a 30 second difference can cause issues with OTPs being out-of-sync between devices.

We appreciate your feedback about a time sync or 1Password ability to prompt when time is out of sync. While I can't make any promises that this is possible, I've let the Product team know about your suggestions.

For the time being, if you are noticing a difference between those OTPs on different devices, it's best to ensure that your time is up-to-date on each device.

Do let us know if you have further questions or concerns. Thanks!

ref: 30195379