Forum Discussion

Frequent Contributor

2 years ago

Privacy.com Feature in 1Password Firefox Extension Stopped Working

Hi,

The privacy.com support in the 1P Firefox extension had been working for me for a long time but starting about 2 weeks ago it fails anywhere I try it. I click on the password field of a form, 1P displays a list of credit cards including the Privacy.com create option, I click on that option, I see the Privacy.com create card dialog box, I fill it in and click On Create and Fill, I see the dialog asking permission to fill in the fields, I click OK, and then nothing happens. The dialog box stays there as if I hadn't clicked OK. No new 1P entry is created for the card, but if I look at the Privacy.com web site I see that it did create the new card. If I click on OK again the same thing happens: the screen doesn't change, no 1P entry is created, but a new Privacy.com card is created. The only way to proceed is to X out of the dialog box, make a new 1P credit card entry from the Privacy.com web site and manually copy the card info it, and then use that entry to fill in the web site form. This just happened on the Consumer Reports Magazine web site at https://subs.consumerreportsmagazine.org/pubs and it's also happened on the Toggled Lighting web site at https://store.toggled.com/ and (I think) at https://www.ezdrivema.com/.

I tried reinstalling the 1P Firefox extension but it still doesn't work. I didn't know what else to try to make it work.

How can I get this working again? I really miss it!

Thanks,
Mike

1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: Windows 10 22H2
Browser: Firefox

17 Replies

andrew_l_1P
1Password Team
3 years ago
Hi @snaveny,

Thanks for the update here and sending over that diagnostic report. I see you've since reached my colleagues over email and come to a solution! 🎉

To avoid any confusion I'd recommend continuing the conversation you have going there if you have any questions. All the best. 🙂

ref: VXC-39352-352
Former Member
3 years ago
Sent it but didn’t receive a number.
andrew_l_1P
1Password Team
3 years ago
Hi @snaveny,

Thanks for the clarification, sorry to hear these duplicates persist. To help us get a better understanding of what's causing this, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/132670/duplicates-on-version-8#latest

Your forum username: snaveny

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

Looking forward to resolving this with you, thanks! 🙂
Former Member
3 years ago
Only one account. And the online account does NOT show the duplicates. Can you help?
1P_Tommy
Moderator
3 years ago
@snaveny

Odd, you only see this on one device. Are you singed into two accounts on the iPhone or just one? Tap the icon in the upper left-hand corner of the Home tab and select manage accounts. How many do you see there?
Former Member
3 years ago
Version 8 on both my imac and iPhone. No Duplicates on the iMac. But two of everything on the iPhone. The vault on both says "personal". (this only started the other day when I upgraded from 7 to 8.
Former Member
3 years ago
Version 8 on both my imac and iPhone. No Duplicates on the iMac. But two of everything on the iPhone. The vault on both says "personal". (this only started the other day when I upgraded from 7 to 8.
1P_Tommy
Moderator
3 years ago
@snaveny

Which version of 1Password are you seeing the duplicates in? 7 or 8? If it's 7 you are still likely seeing a Primary vault.

Can you make sure all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit
Former Member
3 years ago
This is happening only on my iPhone, not on my iMac.

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The \"sign in automatically after autofill\" is great, however, there is a single site that I use where 1Password doesn't fill incorrectly due to having additional fields. Because I use this site daily, this has meant that I've had to switch this new feature off.

\n\n

It would be better if this was controlled on a per site basis similar to other password managers.

\n\n

1Password Version: Not Provided
\nExtension Version: 2.25.1
\nOS Version: Windows 11
\nBrowser: Chome

","body@stringLength":"541","rawBody":"

\n\n

It would be better if this was controlled on a per site basis similar to other password managers.

\n\n

1Password Version: Not Provided
\nExtension Version: 2.25.1
\nOS Version: Windows 11
\nBrowser: Chome

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RobinClowers

\n\n

Thanks for sharing those details! I've located your ticket and it looks like a member of the Support team has already been in touch. Let's continue the conversation over there, so that we can prevent having the same conversation in two different places. 🙂

\n\n

-David

\n\n

ref: VDI-56342-226

1P_David I sent the video, here is the support ID: VDI-56342-226. To reiterate, this is the local development version of Materialize Console, not the production version, which is why you could not reproduce it.

davkean

\n\n

Are you filling your username and password, then manually entering the additional details? Are the additional details saved in your Login item but not filling on the Bank of Melbourne login page?

\n\n

RobinClowers

\n\n

Thanks for reaching out!

\n\n

I'm sorry that you're experiencing trouble filling on the Materialize website. I'm having trouble trying to reproduce the behaviour when testing, so can you reproduce the issue and grab a screen recording of the behaviour to share? Be sure to mask or remove any sensitive information, but include the full screen in the video.

\n\n

Please send an email to support+forum@1password.com with a link to this thread. You'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and send you a secure upload link for sharing the video. We can then assist you further there and share any necessary details with our development team.

\n\n

I look forward to hearing from you!

\n\n

-David

I also have this problem, though it's a bit more nuanced. I work for Materialize, and in development, there is additional UI that shows up, which breaks the auto login behavior. I'm guessing it's related to the usage of shadow dom on this page: https://console.materialize.com/account/login. There is a button outside the shadow dom that gets clicked instead of the actual login button. The button that's incorrectly triggered is not a submit button, and the form submit is, which makes me think this feature isn't handling shadow dom correctly.

The site is https://ibanking.bankofmelbourne.com.au/ibank/loginPage.action.

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Hello davkean, thank you for writing in. I'm sorry about the issue you're encountering with the Autosubmit feature.

\n\n

Can you share the website URL so I can test things out on my end? If there is a problem, I can report the bug to our development team.

\n\n

I understand the usefulness of turning off the Autosubmit feature for a specific website. While I can't make any promises, I've shared your feedback with our product team for further consideration.

\n\n

I hope that helps. I look forward to hearing back from you and assisting you further. 🙂

\n\n

-Evon

\n\n

ref:PB-40645693

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