Forum Discussion

Mapleman's avatar
Mapleman
New Contributor
5 months ago

Sign in into Outlook - Passkey doesn't work anymore

Hello, I used to login to Outlook mail website with the Passkey without problems, but lately refuses to do. The website pushes me to scan a QR to login, OK it does, but Passkeys doesn't work an...
discussion
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
5 months ago

Mapleman 

 

Do you have 1Password installed in this browser? Are you prompted for other sites that you may have that use passkeys? Currently it looks as if no passkey is found. This could be from a configuration change. e.g. disabling a vault or disallowing 1Password the ability to provide a passkey. Do you recall making any changes like that?

  • Mapleman's avatar
    Mapleman
    New Contributor
    5 months ago

    Hi,
    Thanks for your reply.
    Yes, I have the add on installed in Firefox, updated today the last version (program+add on) sometimes the login process goes without problems, some days I have to use 2 Factor Authentication method.

    I deleted all MS data and start from scratch but have the same results.