Forum Discussion

sorazem's avatar
sorazem
Occasional Contributor
9 months ago

Sign-on Issues

I recently updated my master password and secret code all successfully. 1Pswd is working perfectly on my iPhone and 2 Mac's, however my iPad does not recognize the new password and or secret c...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

Hello sorazem! 👋

I'm sorry that you're having trouble adding your 1Password account to 1Password on your iPad. Can you try this alternate method to add your account:

  1. In your browser, sign in to your account on 1Password.com.
  2. Click your name in the top right and choose Get the Apps.
  3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
  4. Enter your 1Password account password and click Sign In.

If that doesn't work then what error message do you see after trying to add your account?

-Dave