Forum Discussion

DrLabRat's avatar
DrLabRat
New Contributor
2 years ago

Silent failures (Firefox, Windows)

I've finally grown tired enough of this silent failure loop to post about it. Not that I expect an immediate resolution, as I'm also still having the Firefox issue where 1P pops up a login prompt for...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, DrLabRat. Thank you for your reply. I sincerely apologize for any interruption to your workflow.

So that the team can take a closer look at the issues you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148596
  • Your forum username: DrLabRat
  • A screenshot of the error message: https://support.microsoft.com/en-us/help/4488540/windows-10-how-to-take-and-annotate-screenshots
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon