Forum Discussion

hozemane's avatar
hozemane
New Contributor
2 years ago

Site password requirements

Went to update my Wells Fargo CEO password and the app wants to use way too many characters and doesn't use a special character. The browser extension in both Chrome and Edge say the 1Pass will suggest a password that fits, but the site rejects it.
https://wellsoffice.ceo.wellsfargo.com/ceoportal/home.html#/changePassword
Must contain
•8 to 14 characters
•At least 1 number
•At least 1 letter
•At least 1 of the following special characters: ! @ # $ % & * ( )

But this is what is suggested :

NFcKGH9xUqlQvMaRuSau

Any way to fix this so it will work as expected next time?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension

1 Reply

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    12 months ago

    Hello, hozemane. Thank you for writing in.

    I am sorry about the issue you encountered with 1Password in the browser. I am unable to access the page you shared. So that I can take a closer look at the problem you are experiencing and submit the information to our development team, I request that you send me a collected page structure to mailto:support+forum@1Password.com.

    With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/148131
    • Your forum username: hozemane
    • A collected page structure:
    • Navigate to the page exhibiting the behaviour.
    • Right-click the problematic field and select 1Password > Help > Collect Page Structure.
    • 1Password will save a .json file to your "Downloads" folder.
    • Attach the file to your email.

    Please do not post the file to the forum. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon