Forum Discussion

chaoskcw's avatar
chaoskcw
Occasional Contributor
1 month ago

Specific Autofill Issue with Proton Mail and we browsers

Hi All my interactions work except for this one. The site is Protom Mail login, and the browser is safari although I have used brave too.  When I auto fill the password it adds  a display username ...
1password.com
macos
chaoskcw's avatar
chaoskcw
Occasional Contributor
1 month ago

Hi

I am able to replicate at will with Safari on OSX. However when I use the same entry in IOS devices it's fine, copy and paste fine, just Safari on OSX or Brave or any thing using 1Password browser extensions on the OSX device. 

Its this one entry only, Create a new entry works fine. But I have to transfer a lot fo stuff like one time passwords to it. 

I tried reinstalling the 1password for safari extension even fully uninstall and reinstall, no difference. 

The text appearing after the password is not present on the 1password entry anywhere. 

I will try and switch to a new entry but this is a very troubling and annoying issue

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    chaoskcw​ 

    It sounds like the issue is specific to that one item, which means that reinstalling 1Password isn't going to resolve the issue. The fastest option is creating a new item and manually adding the information to the new Login item. 

    That being said, if you send an email to support@1Password.com, along with a link to this thread, then our support team would be happy to investigate further by asking you for some more information about the item. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 

    -Dave