Forum Discussion

barri's avatar
barri
New Contributor
3 months ago

Start here - one step left persistence

Despite doing everything I can't get rid of the message in the Chrome extension ... Start here - one step left I've pinned it to the toolbar, done the tutorial, imported passwords from a CSV fil...
browser extension
mirkuma's avatar
mirkuma
New Contributor
1 month ago

Same problem here, can't click/select the circle prompt and can't finish tutorial (see screenshots). 1Password Extension gets automatically pinned in Safari toolbar when enabling extension, so this step indicated in tutorial is not needed at all (at least for Safari browser). 

System & Software info:

MacOS Ventura 13.7.8 (22H730),

Safari Version 18.6 (18621.3.11.19.1, 18621)

1Password for Mac 8.11.22,

1Password Safari Extension 8.11.22.27, 

 

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    mirkuma​ 

    I'm sorry that you're seeing an unexpected step after installing 1Password in Safari. While this was a Safari issue that we could reproduce earlier in December, I can't reproduce it anymore. Could you try the following: 

    1. Make sure that you're signed into 1Password on another device and that you have your Emergency Kit.
    2. Remove 1Password from Safari: How to remove 1Password from your browser
    3. Re-install 1Password for Safari version 8.11.27: 1Password for Safari - Mac App Store


    Let me know if you see the same issue. 

    -Dave

    Issue=PA-885 

     

     

     

     

    • mirkuma's avatar
      mirkuma
      New Contributor
      1 month ago

      Unfortunately "tutorial step" remains unfinished after uninstalling, deleting history and reinstalling Safari extension. Is not a critical bug, so I can live with it.

      P.S.

      Even if deleting Safari Extensions leftovers with AppCleaner and re-install,  "tutorial step" is still present.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        1 month ago

        mirkuma​ 

        I'm sorry that you're still seeing the issue. If you have a moment in the future, sending in a diagnostics report to our team might help them to identify the issue and work on a solution: 

        Send a diagnostics report (browser extension)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/start-here---one-step-left-persistence/165131/replies/166448
        • Your forum username: mirkuma


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave