We've been using 1Password since version 3. Latest update is showing "Start here" prompts in both the app and browser extensions. I can make Step 1 (tutorial) go away by clicking on it and then closing the resulting web page, but step 2 (import) I cannot seem to get around. As long time users we have no passwords to import, but it's saying at least five passwords need to be imported to complete the task. I know some might say just ignore it, but sadly I'm not built like that. It's a very prominent prompt and I need it to vanish. Maybe I've missed something obvious - hoping someone knows how to fix this. Thanks for reading. App: Safari browser extension: 1Password Version: 8.10.52 Extension Version: 8.10.52.25 OS Version: macOS 15.1.1 Browser: Safari

Side note: even when done (and that bit syncs) having to click "finished" in every browser extension takes a chunk of time too (same for dismissing the notifications). I have Chrome, Firefox and Safari for various purposes across multiple devices. Chrome in particular has a profile for each Google account we have to make access easier and more controlled. Easily into double figures for just me to get through all the browser extensions. I know this isn't typical, but I'm sure it's not uncommon, especially with anyone from an IT background who has deals with web development from time to time.

PS: Just a random thought: Given the onboarding is counting entries in the Private vault, perhaps the checks could take account of any other existing vaults the user can edit too (over 800 items in my main vault)?

Thank you all for the reports. Our team is working on making the guided setup experience more tailored so that you don't see steps that don't apply to you. I've shared all of your reports with the team. Keep 1Password updated so that you receive these improvements as soon as they're available: How to keep 1Password up to date How to keep 1Password up to date in your browser I appreciate you all taking the time to provide feedback. 🙂 -Dave ref: dev/core/core#34093 ref: dev/core/core#34043

Thanks again for reporting the issue, the team hopes to include changes in the stable release soon. 🙂 -Dave

Just another long-time user chiming in to say that the "Start here" stuff is very persistent. I just updated macOS and the browser extension and it's still there. There's seemingly no way to click the radio buttons to indicate completion of a step and the tutorial hangs up (I'd thought to just run through it really quickly to make it go away). It would be nice to be able to dismiss the "Start here" message.

"Start here" prompts - long time user and cannot see a way to make them go away

18 Replies

bspachman
Occasional Contributor
10 months ago
+1 (several times over) here. I've been seeing the behavior described in this thread for a while across multiple browsers (Safari, Brave, Arc). Unfortunately, I can't pinpoint which version of the browser extension started exhibiting this benign (but visually obnoxious) behavior 😊
cuducos
New Contributor
10 months ago
Same here. But I need to add that “adding the extension to Safari” is not an option. I am a software developer and I need Safari with absolutely no extensions to pass some QA stuff.

Also, I'm a long-time user here, tried to finish the beginners tutorial just to get rid of that “Start here” prompt but it is still unchecked.
rlh
New Contributor
11 months ago
I'm the owner/admin or whatever for our Family account. My spouse is also sees this problem.

Oh, to clarify, we are seeing this on the Safari extension only. 8.10.56 made the messages go away on the main 1Password Mac window. Maybe I'm in the wrong discussion group...
GreyM1P
1Password Team
11 months ago
rlh – Sorry about this! Are you a full family member on that 1Password Families account, or are you a Guest?
rlh
New Contributor
11 months ago
I have updated to 8.10.56.28 and despite the release notes saying, “Guided Setup is now only shown for accounts that have been active for under two years.” I'm still seeing the "3 Steps Left" annoyance (on the Safari browser extension)... I've been with 1Password Families since its initial release
1P_Evon
1Password Team
11 months ago
I appreciate the feedback, celos. 🙂

The team aims to improve this behaviour in future in a stable release. We have recently resolved an issue where the step to add the browser extension would sometimes not be marked as complete.

-Evon
celos
Occasional Contributor
11 months ago
Just another long-time user chiming in to say that the "Start here" stuff is very persistent. I just updated macOS and the browser extension and it's still there. There's seemingly no way to click the radio buttons to indicate completion of a step and the tutorial hangs up (I'd thought to just run through it really quickly to make it go away).

It would be nice to be able to dismiss the "Start here" message.
1P_Dave
Moderator
11 months ago
Thanks again for reporting the issue, the team hopes to include changes in the stable release soon. 🙂

-Dave
Jamsk
Occasional Contributor
12 months ago
Thank you 1P_Dave
1P_Dave
Moderator
12 months ago
Thank you all for the reports. Our team is working on making the guided setup experience more tailored so that you don't see steps that don't apply to you. I've shared all of your reports with the team. Keep 1Password updated so that you receive these improvements as soon as they're available:

How to keep 1Password up to date

How to keep 1Password up to date in your browser

I appreciate you all taking the time to provide feedback. 🙂

-Dave

ref: dev/core/core#34093
ref: dev/core/core#34043