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MacDanny's avatar
MacDanny
New Contributor
3 years ago

Starting about a month back, I now have to enter my master PW each time I want to use 1 PW in Safari

Starting about a month back, I now have to enter my master PW each time I want to use 1 PW in Safari, even with the app open and unlocked. I have the Macbook Pro with the fingerprint reader, and prior to this change, I only had to use my finger on the reader, only entering my master PW every 2 weeks.

•I have tried re-installing the Safari extension... Nope.
•Remove the extension, relaunch Safari, reinstall the extension... Nope.
•Restart the Mac... Nope.

1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1 (a)
Browser:_ Safari v16.4
Referrer: forum-search:https://1password.community/search?Search=Constantly%20have%20to%20input%20master%20password%20in%20safari

browser extension

3 Replies

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi MacDanny and cobaltjacket ,

    To take a closer look at what's going on, I'd like to ask you to reproduce the behaviour and send over some diagnostics from your device :

    Please attach the reports to an email message addressed to support+forum@1password.com. With your email please include:

    • A link to this thread
    • Your forum username

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • MacDanny's avatar
    MacDanny
    New Contributor
    3 years ago

    Dave,

    I have tried this a few times now, and I still end up having to enter my master pw each time I try to use the Safari 1PW extension...
    I am using the latest version of the app.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello MacDanny! 👋

    I'm sorry that you're being prompted for your account password more often than expected. As a start, can you update to the latest version of the desktop app (8.10.6) since it looks like you're running an older version: How to keep 1Password up to date

    Once updated, try these steps:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Application folder.
    4. Open your web browser.

    If that still doesn't resolve the issue then let me know. 🙂

    -Dave