Still using old password in browser

Resolved!

I noticed in the extension console log network requests that it was trying to get the proxy login. For some strange reason, it wasn't passing through the calls like it was everywhere else (for example... this page ;)). Yesterday my company pushed out a new VPN... and all is well.

For future reference, is there a way to redirect those specific failures to allow user input?

Hey @Llanfar,

Thanks for following up. I'm sorry to hear about the troubles with 1Password not syncing.

We might need to take a closer look at the issue. Could you reproduce the issue and then email the following diagnostics addressed to mailto:support+forum@1password.com so we can take a closer look?

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to the email message.

With your email please include:
* A link to this thread: https://1password.community/discussion/136675/still-using-old-password-in-browser
* Your forum username: Llanfar

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further, @Llanfar!

Follow-up: My signin is via ent.1password.com. Though I no longer work at IBM and have transitioned to a family account, I am still considered enterprise...

No luck

Once I lock the account, there is no "unlock". Signing back into the account unlocked it. But no sync.

Hey @Llanfar,

I'm sorry for the trouble you are having with updating a password.

Can you try right clicking on the 1Password icon in your browser and choose lock and then unlock it again to see if this forces a sync?

Let me know how you get on!