Forum Discussion

tomasz's avatar
tomasz
New Contributor
5 months ago

stopping 1password asking to update a login for Security Token.

Is there a way to stop 1password trying to update a login for a single item, specifically for logins that require a OTP/security token?

Each time I login to my bank 1password keeps trying to update the item thinking it's a new password. The security token is from a seperate authenticator so it must be confusing 1password. 

thanks. 

browser extension

3 Replies

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      5 months ago

      Thank you! Please continue the conversation with our support team over email. 🙂

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Hello tomasz​! 👋

    I'm sorry that 1Password is incorrectly asking to update your password on a webpage. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

    1. Open the website in question until you can see the OTP field that you're referring to.
    2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.


    Attach the resulting JSON file to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/stopping-1password-asking-to-update-a-login-for-security-token-/159627 
    • Your forum username: tomasz
    • A link to the affected webpage.
    • Please do not post the file here on the forum. 


    You should receive an automated reply from our BitBot assistant with a Support ID number. **Please post that number here**. Thanks very much!

    -Dave