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Former Member's avatar
Former Member
5 years ago

Stuck in sign in "Adding your account"

I am trying to sign in to the 1Password 8 windows beta, but I am getting stuck on the "Adding your account. This may take a minute." screen. The 1Password 7 stable version is running fine, no iss...
betas
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
5 years ago

Naxterra is correct here - we've heard from customers who are experiencing similar issues with security keys when signing into 1Password 8 Early Access.

For now, here's how you can remove your security keys:

  1. Sign into https://my.1password.com.
  2. Click your name in the top right and select My Profile.
  3. Click More Actions > Manage Two-Factor Authentication > Turn Off Two-Factor Authentication
  4. Then enter your Account Password to complete the process.

Once this is done, try to log into 1Password normally to verify that you're able to access your account on that device. After that, you should be able to turn 2FA back on (and use your security keys as the two-factor method), and it will work properly.

If you have any further issues, email us at support@1Password.com and we'll help you out!