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Former Member's avatar
Former Member
2 years ago

Suggested Password used in browser during new registration, then 1P fails to save the pw in app

This happens to me frequently enough, and just a few moments ago, that I thought it worth posting about. I register for a new site, select the 1P suggested pw, and think all is well. Then when I go t...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @zebdro,

I'm sorry for the trouble you are running into when saving a password. Can you let me know if you can reliably reproduce this behaviour? Is it happening on a specific website that I can do some testing on?

If you are able to reproduce it can you try the below steps to resync your account and then try again to see if things work as expected?

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
  3. Under General, disable "Integrate with 1Password app".
  4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account.
  5. Click "+ Sign in to a new account" to sign back in and re-enable the integration setting.

Let us know how you get on.