Support for Orion Browser

1P_Tommy We have already contacted 1Password in the past to move this issue forward. That was meant with the same reply "all decisions will come from the security and R&D team" and nothing happened.

A sensible thing to do would be for a decision maker at 1Password to address the user community here, explaining what the blocker is.

vprelovac

We do not prioritize feature requests; instead, we always put your (the user, as in all of us) safety and security front and foremost in everything we do. You entrust us to keep your secrets, and we believe that your trust is the utmost importance to us.

We are open to help.

Thank you for that kind offer. I would recommend reaching out to our team directly. Please use support@1password.com, and one of my email colleagues can direct your email to the appropriate team.

We thank everyone for their continued support.

also intriguing how effectively 1P employees are able to dodge community questions in their replies, well-trained by PR teams I guess

The thing is, that’s very bad PR right now…
It’s obvious disregard for users/clients (reasonable) wishes. Just one in a while, a message like ‘we heard you’…
I really hope the 1Password team realize this is not the way forward, not at all.
As loyal customers, we (at the very least) deserve an explanation.

To the 1Password team: I don’t think you realize how damaging this is to your image/reputation. To use my own example: I went from someone who as only good things to say about you, who would advise anyone to use/buy your service; to being extremely cautious about you, and even weighting my own options to see if I should ‘stay’ with you. If you think the future of your company is made of ignoring your clients wishes...

1P_Tommy

For example, we could be waiting on something from their team or we may need a resolution on our side for something else. There are a myriad of possibilities here.

Orion founder here. Just to confirm that 1Password team never made an effort to contact us or work on this with us. We are open to help.

As far as I can see, this feature request has simply been ignored for almost a year, while being one of the most requested features from 1Password users on this forum?

I am sure everyone would appreciate a decent explaination of what is going on.

Wait, Arc browser is not even generally available to the public? and it already got support?

Orion's "hidden" Discord has 2.4K members, this is absolutely wild.

The "niche" argument is void.

genuinely wild that Arc Browser got support just because it's a massively VC-backed browser, and 1P is actively refusing to support Orion (which has far more users and is certainly nowhere near as 'niche' as the small, invite-only user base of Arc)

also intriguing how effectively 1P employees are able to dodge community questions in their replies, well-trained by PR teams I guess

Another day another bump.

I'm really curious why browsers need to go through the allow-list procedure for this to work. If a given browser ticks the requirements (webext manifest compat, chromium/firefox/webkit base, and being able to talk to the desktop app, or whatever else there is), then I see no added value of a manual process for allowing a browser.

If it's about de-limiting which browsers get official customer support and which ones don't, then there should be a different solution which should not artificially "cripple" all browsers other than the select few.

If it's about security, it would raise a concern, as it would suggest that if a browser gets access to the worker, it could do malicious stuff. An allow-listed browser could easily go rogue or be subject to some source-code attack.

All browsers should be allowed access to talk to the desktop app. Otherwise, there's either some favouritism at play or something is not as secure as it should be.

Hi, I signed up for an account in 1Password Community just so I can +1 this.

Ironically, it was annoying for me to generate a new password and save the login because... well... 1Password doesn't want to work with Orion. It's been a year since this feature was requested, and in between then and now there have been other "niche" browsers that were added to 1Password's allowlist so surely enough time has passed for the team to look into this, no? Or does the community really not matter that much?

Hey 1P_Tommy,
Thank you again for your answer and for your time :-)
I also like it when people are passionate about their products.
I’m sure it’s indeed fascinating to know more about what’s happening behind the curtain.
As someone who’s done a tiny bit of programming, I would also be fascinated by it.
Is there a way for you to give us more feedback from the development team? Explain some choices and hiccups like the problems and challenges encountered along the way?
I think a lot of us 1Password users are sorely missing this, this connection with the devs. I know I do.
I understand that not all customers/users requests are possible to implement, but even just a reasonable explanation/answer from the devs would have a lot of impact and positive effect.
I hope this can be discussed among the 1Password team. Just please, don’t become one of those companies that are cut from their users.

Not at all. I, for one, appreciate passion. I came from the community, so I feel you for sure. In that vein, I can say that until you step behind the curtain you never truly understand what goes into creating an app like 1Password. It is certainly (looking for word), and I hate to say awe-inspiring, but that's exactly what it was for me. I felt like the kid in the SciFi movie who just stepped inside an alien world. I'll continue to let the team know this is important to everyone here in the community.