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WKO8292's avatar
WKO8292
New Contributor
3 months ago

Being asked for 2FA constantly since new phone

Anyone else has this issue? 1Password asks me to re-enter my 1PWD account 2FA constantly since changing phone. Removing / Re-installing did nothing.

Support is rather useless. They had me turn on/off 2FA on my account, so now it’s also doing it on my iPad and Mac.

ios
macos

6 Replies

  • fok's avatar
    fok
    Occasional Contributor
    1 month ago

    I have the same issue after switching iPhones. Is there a solution?

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 month ago

      fok​ 

      I'm sorry that you're seeing a similar issue on your iPhone. I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

      Send a diagnostics report (iOS)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/being-asked-for-2fa-constantly-since-new-phone/163413/replies/165133
      • Your forum username: Fok


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

    • WKO8292's avatar
      WKO8292
      New Contributor
      1 month ago

      Do you have two accounts ? It mostly work now for me. Not sure if it’s actually a fix or “luck” as I never heard back from 1P. They acknowledged the issue but had no ETA for a fix and that was a month ago…. 

      • fok's avatar
        fok
        Occasional Contributor
        1 month ago

        Thanks for the information. I actually have two accounts: A business account (which regularly asks for a reauth via single sign-on which is expected and my employer's policy) and a personal account which has 2FA enabled since 1Password added that feature.

        Before switching to the new iPhone I only needed 2FA for my personal acocunt when adding the account for the first time on a new device. This time 1Password has already asked me a couple of times after migrating. Not every day though, just at random times.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello WKO8292​! 👋

    I'm sorry that you're being continually prompted for your 2FA one-time password when using 1Password. I see that you have a support ticket open with our team and my colleague is currently reviewing the new diagnostics report that you sent in. They'll send you an email as soon as possible. 

    Please continue the conversation in the email ticket and my colleagues will be able to help further. 

    -Dave