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Forum Discussion
crablice
2 years agoDedicated Contributor
The 1Password Chrome extension functions only on the first attempt.
1Password7
Sonoma 14.3.1
The 1Password Desktop App works fine.
But the extention icon in the menu bar only works once. After using it to access a site, the next time the icon does not do anythi...
zaid_alian
1Password Team
2 years agoThank you for sharing your feedback about 1Password 8 crablice. While using 1Password 8, I highly recommend trying the Command + Shift + Space bar
keyboard shortcut which should instantly open the Quick Access search menu.
As for the current issue that you're running into, I'd like to separate each section below to help us stay on track:
1 - Your vaults
When you were using 1Password 7, did you store your data in a vault named Primary? This would help us determine the type of 1Password account that you're using.
The personal vault is the default vault that you would use when you have a 1Password subscription. This vault is synced with our 1Password.com website and servers. This vault will be available on all your devices where you have the 1Password application installed or when you sign in to 1Password.com from a web browser.
2 - The browser extension
Can you let me know if the browser extension is now working for you after you've upgraded to 1Password 8?
If you're still running into trouble, please let me know which web browser you're using and if you can see the 1Password icon in your browser's tool bar.
3 - Additional concerns
I know you mentioned a few other topics in your previous message as well. I'll be happy to dig into your questions and feedback once I get 1Password up and running for you.
Looking forward to hearing back from you!
-Zaid