The app was not correctly configured and cannot access your Dropbox

Hi @letsroll and shengruoyu:

Just to confirm, you're not having luck with these steps?

1. Delete the Dropbox app from your phone.
2. Go to the Dropbox website and disconnect the 1Password for Android app: Settings > Connected Apps > 1Password for Android > Disconnect
3. Ensure that there's a spare device slot in your Dropbox account if you are using a free account: Settings > Security > Devices
4. Re-open 1Password for Android, relink your Dropbox account using your web browser.
5. After tapping Allow, do not exit Chrome or 1Password. Instead use the back button/gesture on your device to go back to the 1Password screen.

If these steps aren't working, please email us at support+forum@1password.com with a link to this thread and more details, and we'll be able to investigate further.

Additionally, @letsroll, while those issues aren't directly related, it sounds like we'll need to take a closer look at your setup to figure out what's going on. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/620421/#Comment_620421
• Your forum username: letsroll

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!