The app was not correctly configured and cannot access your Dropbox
Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
1Password Version: 7.9 Extension Version: Not Provided OS Version: Android 12
I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling
it on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling
it on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
Hi @hwshi. I'm not clear as to whether you're still having trouble syncing or if you were able to get your data synced over. Do you have 1Password syncing at the moment?
If not, please have a look at https://1password.community/discussion/comment/618687/#Comment_618687 and let me know if that helps. You should be able to install Dropbox without any issues.
I noticed the issue this morning on one (on AT&T), but strangely not both, of my Pixel 3as recently upgraded to Android 12 (so no, it's not a Pixel 6-specific issue). This may be because this particular phone got updated to Android 12...twice...sigh
Anyhoo, by following the steps detailed in this thread, including peri's all-important "tap the back arrow on your device to go back to the 1Password screen" trick, I was able to get it going again. Of course, by initially disconnecting the 1Password for Android app, that caused my other Pixel 3a (on Verizon) to start acting up, too...rinse and repeat, and now both are back to normal.
I was having exactly this issue with my new Pixel 6 phone that I received yesterday, and it was causing much frustration! Thanks to the OP, other posters and to Jack for providing the workaround. Tried it just now and it was a success, without having to go back in the Dropbox browser window.
It appears that thiis is very common for Pixel 6 users, although not exclusively. Is it possible that the common factor with this issue is due to running on Android 12? Perhaps it has broken something with either the 1Password or Dropbox apps, or the linking between them?
I'm sorry to hear you were running into this as well and it's great to hear you were able to get it sorted. After you've successfully connected 1Password for Android to your Dropbox account, it's safe to reinstall Dropbox on your phone. Let us know if you run into any further trouble! :smile:
I also had this issue on my Pixel 6, glad I found this thread as I was going crazy trying to get it to work. New phone, no passwords not a good combo. So I've synced using the dropbox web link, is it safe to now install drobox on the phone or wait till this gets sorted?
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Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
\n\n
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
\n\n
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
Just upgraded from a Pixel 2 XL (Android 11) to a Pixel 6 Pro (Android 12) and I cant seem to connect to Dropbox to access my vault. I couldn't seem to find anything relevant on the forums or google search.
\n\n
At first I tried going directly through 1password, selecting dropbox, and signing in but that didn't work.
\n\n
I then erased storage/cache for both dropbox and 1password and tried signing into Dropbox first, then connecting 1 password to dropbox only to end up with the same error message.
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The app was not correctly configured and cannot access your Dropbox","moderationData":{"__ref":"ModerationData:moderation_data:105932"},"body":"
I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling \nit on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
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same issue. Not solved with web login.
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@letsroll:
\n\n
\n
I could not reopen 1Password for Android on my IMac after I disconnected it
\n
\n\n
Can you please clarify what you mean by this?
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I followed Jack's directions but was unsuccessful ...I could not reopen 1Password for Android on my IMac after I disconnected it and do not know how to relink Dropbox using my web browser...so I am totally stuck...my old phone still had 1password but after disabling \nit on Dropbox, then it does not work at all.... this happened after I got a new Pixel phone.....any tips would help
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Hi @hwshi. I'm not clear as to whether you're still having trouble syncing or if you were able to get your data synced over. Do you have 1Password syncing at the moment?
\n\n
If not, please have a look at https://1password.community/discussion/comment/618687/#Comment_618687 and let me know if that helps. You should be able to install Dropbox without any issues.
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I noticed the issue this morning on one (on AT&T), but strangely not both, of my Pixel 3as recently upgraded to Android 12 (so no, it's not a Pixel 6-specific issue). This may be because this particular phone got updated to Android 12...twice...sigh
Anyhoo, by following the steps detailed in this thread, including peri's all-important \"tap the back arrow on your device to go back to the 1Password screen\" trick, I was able to get it going again. Of course, by initially disconnecting the 1Password for Android app, that caused my other Pixel 3a (on Verizon) to start acting up, too...rinse and repeat, and now both are back to normal.
\n\n
FWIW
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I was having exactly this issue with my new Pixel 6 phone that I received yesterday, and it was causing much frustration! Thanks to the OP, other posters and to Jack for providing the workaround. Tried it just now and it was a success, without having to go back in the Dropbox browser window.
\n\n
It appears that thiis is very common for Pixel 6 users, although not exclusively. Is it possible that the common factor with this issue is due to running on Android 12? Perhaps it has broken something with either the 1Password or Dropbox apps, or the linking between them?
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Hi @hwshi:
\n\n
I'm sorry to hear you were running into this as well and it's great to hear you were able to get it sorted. After you've successfully connected 1Password for Android to your Dropbox account, it's safe to reinstall Dropbox on your phone. Let us know if you run into any further trouble! :smile:
\n\n
Jack
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I also had this issue on my Pixel 6, glad I found this thread as I was going crazy trying to get it to work. New phone, no passwords not a good combo. So I've synced using the dropbox web link, is it safe to now install drobox on the phone or wait till this gets sorted?
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Thank you for the confirmation @dereksims, that is great to hear :)
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