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StandUp1111's avatar
StandUp1111
New Contributor
11 days ago

the "open" balloon doesn't do anything

Though I'm logged in to 1Password and the extension (using safari) clicking on the balloon or the icon has no effect.  It ought to fill the password (and log in, where the field asks for it.  Why...
macos
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
11 days ago

Hi StandUp1111​,

To help me better understand what may be occurring, I'd like to ask a few questions if you don't mind:

  • What version of Safari are you using?
  • Does the issue persist after you fully restart Safari?
  • If you right click the 1Password icon in your Safari's toolbar and select Settings, what status do you see beside the "Integration status" setting in the "General" section? Does it say [Status: Connected 🟢] or do you see another status?

Looking forward to your reply!

StandUp1111's avatar
StandUp1111
New Contributor
1 day ago

thanks for the follow up.

Yes the connected status shows green

Yes it persists after fully restarting Safari

I'm using safari Version 18.6

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    20 hours ago

    Hi StandUp1111​, thanks for these additional details.

    I just have a few more questions to help narrow this down:

    • While the issue is happening, if you click the 1Password icon in your browser toolbar (rather than the icon in the sign-in field), does the extension open normally?
    • If it does open, do you see your item for this website in the "Suggestions" list, and are you able to click the Autofill button to fill it successfully?
    • Is this happening on all websites, or just a specific one? If it’s a specific site, could you share the URL with me?

     

    Looking forward to hearing from you!