Forum Discussion

StandUp1111's avatar
StandUp1111
New Contributor
11 days ago

the "open" balloon doesn't do anything

Though I'm logged in to 1Password and the extension (using safari) clicking on the balloon or the icon has no effect.  It ought to fill the password (and log in, where the field asks for it.  Why...
macos
tdehnke's avatar
tdehnke
New Contributor
4 days ago

This happens to me a lot too... the safari extension is getting worse and worse.   

1Password for Mac 8.12.8 (81208026)
MacOS 26.4
MacBook Air M2

Usually have to quit and re-open safari.. sometimes I just reboot to ensure everything works. 

Sometimes the menubar app in Safari shows the red reconnect button, but of course that never works. 

 

 

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
20 hours ago

Hi tdehnke​, I'm sorry to hear you're running into similar behaviour, although it's good to know that restarting Safari or your device helps.

In your case it sounds as if you might be running into an intermittent connection-related issue. To confirm my understanding, when you say the red reconnect button, is this:

  • The offline indicator - a red cloud that appears at the top of the extension window.
  • The integration indicator - a coloured circle under Settings > General > Integration status.

 

Looking forward to hearing from you!

  • tdehnke's avatar
    tdehnke
    New Contributor
    4 hours ago

    The connection always showed as working.  

    I've since turned off the connection,  but the user experience of having to double unlock 1PW (app and browser) is poor, so hopefully a fix can be found.