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Forum Discussion
the "open" balloon doesn't do anything
Though I'm logged in to 1Password and the extension (using safari) clicking on the balloon or the icon has no effect. It ought to fill the password (and log in, where the field asks for it. Why...
1P_Gem
Moderator
ModeratorHi tdehnke, I'm sorry to hear you're running into similar behaviour, although it's good to know that restarting Safari or your device helps.
In your case it sounds as if you might be running into an intermittent connection-related issue. To confirm my understanding, when you say the red reconnect button, is this:
- The offline indicator - a red cloud that appears at the top of the extension window.
- The integration indicator - a coloured circle under Settings > General > Integration status.
Looking forward to hearing from you!
The connection always showed as working.
I've since turned off the connection, but the user experience of having to double unlock 1PW (app and browser) is poor, so hopefully a fix can be found.
- 1P_Gem
Hi tdehnke, I'm glad to hear that disabling integration helps, though I can definitely understand that it's not an ideal workaround.
Would you be willing to re-enable integration temporarily, then reproduce the issue, and send over a 1Password diagnostics report from both the extension and the desktop app? This should give our team a better idea of what exactly is going wrong here:
Attach the diagnostics to an email message addressed to: support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/the-open-balloon-doesnt-do-anything/168943
- Your forum username: tdehnke
You'll receive a reply with a Support ID number. Please post that number here. Thanks!
