Forum Discussion

aarongallagher's avatar
aarongallagher
New Contributor
15 hours ago

The Safari Extension won't load and acts glitchy

What the heck is wrong with the Safari Extension? I have gone through the troubleshooting steps multiple times and it keeps reverting back to odd behavior. It won't load, it acts glitchy, it needs me...
browser extension
macos
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 hours ago

Hi aarongallagher​,

I'm sorry to hear that 1Password for Safari keeps reverting back to a broken state even after you've followed troubleshooting steps.

From what you're describing, I'm wondering whether there's an intermittent problem with the connection between the 1Password desktop app and the Safari extension.

If you're up for it, the next time the extension is in that broken state, I'd like to ask you to create and share 1Password diagnostics reports from both the desktop app and browser extension:

 

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/the-safari-extension-wont-load-and-acts-glitchy/169140
  • Your forum username: aarongallagher

 

You'll receive a reply with a Support ID number. Please post that number here. Thanks!