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jesusjimsa
4 years agoOccasional Contributor
The Sony/Playstation website does not work correctly
When trying to log into my Playstation account from Firefox on Ubuntu, it always tells me my username or password is incorrect.
First I autocomplete the username (my email) using 1Password, this w...
Former Member
4 years agojesusjimsa The website has a requirement of 30 characters max for the password. Here is a screenshot showing that in the website's code: https://share.cleanshot.com/phJUia.
When you copy and paste the password in, the website truncates it to 30 characters and that's why you're able to log in. However, if you use 1Password to fill, the website doesn't truncate the password and tries to submit the entire 32 character string. That's why you cannot log in. The solution is to edit your login, remove the last two characters from the password, and save the changes. Outside of that, you can change the password for the site completely but please make sure there are only 30 characters in it. Afterwards, you can try filling the password to the site, and it should work. Let me know how that goes!