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jesusjimsa's avatar
jesusjimsa
Occasional Contributor
4 years ago

The Sony/Playstation website does not work correctly

When trying to log into my Playstation account from Firefox on Ubuntu, it always tells me my username or password is incorrect.

First I autocomplete the username (my email) using 1Password, this works fine, then I autocomplete in the next step my password and click Sign In, that's when it tells me it was wrong. I have to copy my password manually and, when I enter it, it's correct so I guess the extension is entering my email when it should be entering my password.

This is the website: https://my.account.sony.com

1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: Ubuntu 20.04.4 LTS
Browser:_ Firefox 103.0
Referrer: forum-search:https://1password.community/search?Search=sony

browser extension

13 Replies

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  • Former Member's avatar
    Former Member
    4 years ago

    Hey jesusjimsa! I tested this with the stable version of the extension and I was able to sign in without any issues. Could you try saving a new login to the site manually and see if that helps? Here's how to manually save a login: https://support.1password.com/save-login-manually/

  • jesusjimsa's avatar
    jesusjimsa
    Occasional Contributor
    4 years ago

    Hi DenalB,

    I don’t have the beta, I prefer to wait for the official release. I’ll try again when the new version is released, maybe they fixed it there already.

  • DenalB's avatar
    DenalB
    Super Contributor
    4 years ago

    Hey jesusjimsa !

    I'm not able to reproduce this in Windows 11. I'm using Brave browser with 1Password in the browser v2.4.2 beta and 1Password for Windows v8.9.0-1 beta.
    Did you already try switching to the beta build of 1Password in the browser? You can get it here: https://1password.com/browsers/beta/firefox/