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Former Member's avatar
Former Member
4 years ago

"This page was reloaded because of a problem" on every page when using latest Safari extension

Since a few days, every time I click the 1Password icon in the address bar, the page reloads and Safari displays a notice "This webpage was reloaded because a problem occured.".
When I try to accept an inline password suggestion below the password field from the extension, the page goes gray and shows a Safari error message "A problem repeatedly occured on webpage [webpage]" with a button to reload.
It's effectively impossible to use the Safari extension at all currently to fill any passwords, I have to copy+paste from the desktop app instead. This happens on any webpage and always reproduces for me.

1Password Version: 8.6.0 80600006, on BETA channel
Extension Version: 2.2.3 stable, build: 20195, Safari 15.4)
OS Version: macOS 10.15.7, Safari 15.4
Referrer: forum-search:https://1password.community/search?Search=safari%20reload%20problem

browser extension

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  • Former Member's avatar
    Former Member
    4 years ago

    @Joy_1P You mean these steps?

    Open the 1Password desktop app > Search for the login of your website > Edit > Paste this exact string to replace the "One-time password" field: input67 (DO NOT alter anything in otpauth:// URI) > Save > Try again.

    No, that did not resolve this issue (it resolved the other issue I linked to). That issue was specifically related to Okta OTP codes not filling, without any crashes. This issue happens on almost every website, causes crashes and is not specific to OTP codes.

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @felixfbecker, it is strange that you get the error on a handful of specific sites. Just to check, did the steps that Nhat previously share help with the issue?

  • Former Member's avatar
    Former Member
    4 years ago

    Hi Nhat_Nguyen, the issue does not happen on all sites, but on many/most. I can't exactly determine why it happens on some but not on others.

    Here are some sites that I always observe this on:

    • Okta (SSO provider, particularly frustrating since it is needed for so many services for my work)
    • Google Docs, e.g. if I simply click the 1Password icon while on a Google doc to copy-paste some item from 1Password, the page crashes and reloads
    • airbase.com
    • loom.com
    • paypal.com
    • zoom.us

    Some sites were this does not happen:
    - github.com
    - twitter.com

  • Nhat_Nguyen's avatar
    Nhat_Nguyen
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello @felixfbecker,

    Thank you for letting me know and I am sorry for my carelessness. Can you confirm if this issue occurs on all sites or just some? Let us start with these steps to see how it works and go from there.

    1. Launch Safari and go to Preferences.
    2. Then click on Advanced.
    3. Scroll down to Show Develop menu in menu bar.
    4. Enable this option and click on the Develop tab.
    5. Select Empty caches.
    6. Restart Safari and try again.
  • Former Member's avatar
    Former Member
    4 years ago

    Hey Nhat_Nguyen, I think you meant to post this under this post: https://1password.community/discussion/127093/support-autofilling-okta-2fa-code

    This issue is a separate issue that is not resolved yet.

  • Nhat_Nguyen's avatar
    Nhat_Nguyen
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello @felixfbecker,

    Thank you very much for sending us an email. As we have resolved the issue via email, let me post the results here. Please feel free to give me a shout if you need anything, and have a great week.

    Open the 1Password desktop app > Search for the login of your website > Edit > Paste this exact string to replace the "One-time password" field: input67 (DO NOT alter anything in otpauth:// URI) > Save > Try again.