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Forum Discussion
Touch ID Greyed Out after fresh install of Sonoma.
Hi there, I have sought to remedy the said situation by turning all the touch ID functions off and on back again. The 1Password is greyed out in my Mac.
I do not dare to reset my 1Password for fe...
1P_Dave
Moderator
ModeratorHello bear67512! 👋
I'm sorry that you're unable to turn Touch ID back on after reinstalling macOS. Are you able to unlock the Mac itself using Touch ID? If you are then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147896/touch-id-greyed-out-after-fresh-install-of-sonoma
- Your forum username:
bear67512 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
